Defective purchases can be returned for a Gift Card or exchanged for another of the same or similar product in value online within 7 days of receipt. 

To facilitate an exchange or return, please drop us an email at hello@justinejewellery.com. We will respond to your query within 3 business days. In your email, please include the following details:

• Order Reference Number
• Name of the item purchased
• Picture of the defect
• Reason for return / exchange

Upon receiving your item, a confirmation will be sent to you within 14 business days. Items that are returned prior to contacting us will not be processed.

• Incorrect sizing of jewellery is not covered under the 14-day warranty and will incur additional costs where applicable.
• All freight costs and associated taxes will be borne by the customer.
• In the event if the item is sold out, the customer may choose another piece of jewellery of similar value. The customer may also choose to have the value of the returned piece reimbursed via a Gift Card. 

How will my returns be reimbursed to me?

You will receive the equivalent of your purchase in the form of a Gift Card.

• Gift voucher is non-exchangeable or transferable
• Gift voucher does not have an expiration date
• Upon receiving your item, a confirmation email will be sent to you and reimbursement will be carried out within 7 days.

Personalised jewellery is classified as jewellery where customisation / personalisation is available e.g. solid gold initial bracelets / necklaces or pieces where stones are changed / design adjustments have been made.

Prior to ordering all jewellery, we highly advise our customers to carry out their own measurements at home. In the event if you are unclear of your size, please reach out to us at hello@justinejewellery.com.

Please note that all personalised items are not eligible for exchanges or returns unless there are manufacturing defects such as visible dents, broken chains or faulty clasps within 14 days of receipt. This does not include damages that occur as a result of wear and tear. Each piece of jewellery undergoes multiple quality checks before it is shipped to ensure a high level of quality control. 

However, if you believe your piece has a manufacturing defect,

• please reach out to us at hello@justinejewellery.com within 14 days of receiving your order and we will do our best to assist you.
• Incorrect sizing of jewellery is not covered under the 14-day warranty and will incur additional costs. The process to resize solid gold jewellery will take 4 - 6 weeks upon receipt (this may vary during the festive periods from December - February).
• All freight costs and associated taxes will be borne by the customer.

After the 14-day warranty

Charges for repairing personalised necklaces and/or bracelet (this only includes broken / damaged clasps and chains):

• 9K Solid Gold - SGD70
• 14K Solid Gold - SGD80
• 18K Solid Gold - SGD90

Customers will be responsible for all freight costs and associated taxes (where applicable) for the repair to be carried out.

Justine Jewellery reserves the right to assess all returns and is at the sole discretion of determining if returns are a result of a manufacturing defect or due to improper care. All decisions made are final. 

Non-personalised jewellery is classified as jewellery without any customisation or personalisation (such as changing of stones or design adjustments to pre-existing designs).

Defective purchases such as loose / dropped stones, broken chains and visible dents at the time of receipt may be returned for a Gift Card or exchanged for another of the same or similar product (that is available) in value online within 14 days of receipt. Exchanges or returns for purchases of non-customised / personalised fine jewellery can only be carried out once per item.

Prior to ordering all jewellery, we highly encourage our customers to carry out their own measurements at home. In the event if you are unclear of your size, please reach out to us at hello@justinejewellery.com. 

To facilitate an exchange or return, please drop us an email at hello@justinejewellery.com. We will respond to your query within 3 business days. In your email, please include the following details:

• Order Reference Number
• Name of the item purchased
• Picture of the defect
• Reason for return / exchange

Upon receiving your item, a confirmation will be sent to you within 14 business days. Items that are returned prior to contacting us will not be processed. 

• All exchanges may take 6 - 8 weeks and is subject to availability. 
• In the event if the item is sold out / no longer available, the customer will be reimbursed via a Gift Card.

Customers will be responsible for all freight costs and associated taxes (where applicable) for the repair to be carried out.

Justine Jewellery reserves the right to assess all returns and is at the sole discretion of determining if returns are a result of a manufacturing defect or due to improper care. All decisions made are final. 

Prior to ordering all jewellery, we highly advise our customers to carry out their own measurements at home. In the event if you are unclear of your size, please reach out to us at hello@justinejewellery.com.

Incorrect sizing of bracelets / necklaces / rings / earrings / bracelets are not covered under our warranty and will incur additional costs in the event of an exchange or if adjustments to lengths or if resizing is required.

We only do adjustments for solid gold jewellery pieces ordered from us and the process generally takes between 4 - 6 weeks upon receipt (this may vary during the festive periods from December - February). All freight costs and associated taxes will be borne by the customer.

In the event if you have ordered an incorrect size or would like to make adjustments to your solid gold piece, please reach out to us at hello@justinejewellery.com.