We want you to love your Justine Jewellery pieces. Defective purchases can be returned for a Gift Card or exchanged for another of the same or similar product in value online within 14 days of receipt. This policy only covers manufacturing defects and does not apply to:

• Discolouration due to exposure to chemicals, perfumes, or water.
• Stones falling out or breakage of pieces due to improper care, excessive force or rough wear.
• Normal wear and tear.

All items are checked thoroughly prior to being shipped out. Please note that we will determine if the piece is eligible for a return once it arrives back to us.

To facilitate an exchange or return, please drop us an email at hello@justinejewellery.com. We will respond to your query within 3 business days. In your email, please include the following details:

• Order Reference Number
• Name of the item purchased
• Picture of the defect
• Reason for return / exchange

Upon receiving your item, a confirmation will be sent to you within 7 business days. Items that are returned prior to contacting us will not be processed.

• Incorrect sizing of jewellery is not covered under the 14-day warranty and will incur additional costs where applicable.
• All freight costs and associated taxes will be borne by the customer.
• In the event if the item is sold out, the customer may choose another piece of jewellery of similar value. The customer may also choose to have the value of the returned piece reimbursed via a Gift Card. 

How will my returns be reimbursed to me?

You will receive the equivalent of your purchase in the form of a Gift Card.

• Gift voucher is non-exchangeable or transferable
• Gift voucher does not have an expiration date
• Upon receiving your item, a confirmation email will be sent to you and reimbursement will be carried out within 7 days.

Justine Jewellery reserves the right to assess all exchanges and is at the sole discretion of determining if returns are a result of a manufacturing defect or due to improper care. All decisions made are final. Justine Jewellery reserves the right to reject any request that is suspicious or dubious in nature.

Personalised jewellery is classified as jewellery where customisation / personalisation is available e.g. solid gold initial bracelets / necklaces or pieces where stones are changed / design adjustments have been made.

Prior to ordering all jewellery, we highly advise our customers to carry out their own measurements at home. In the event if you are unclear of your size, please reach out to us at hello@justinejewellery.com for assistance.

Please note that the sale of all personalised items are not eligible for exchanges or returns. In the event if there are manufacturing defects such as visible dents, broken chains or faulty clasps at the time of receipt, please reach out to us within 7 days of receipt. Manufacturing defects do not include damages that occur as a result of wear and tear (lost pieces, discolouration due to harsh chemicals or improper storage of a piece).

Each piece of jewellery undergoes multiple quality checks before it arrives at your doorstep to ensure a high level of quality control. 

However, if you believe your piece has a manufacturing defect,

• please reach out to us at hello@justinejewellery.com within 7 days of receiving your order and we will do our best to assist you.
• Incorrect sizing of jewellery is not covered under warranty and will incur additional costs. The process to resize solid gold jewellery will take 4 - 6 weeks upon receipt (this may vary during the festive periods from December - February).
• All freight costs and associated taxes will be borne by the customer.

Justine Jewellery reserves the right to assess all returns and is at the sole discretion of determining if returns are a result of a manufacturing defect or due to improper care. All decisions made are final. Justine Jewellery reserves the right to reject any request that is suspicious or dubious in nature.

Non-personalised jewellery is classified as jewellery without any customisation or personalisation (such as changing of stones or design adjustments to pre-existing designs).

Defective purchases such as loose / dropped stones, broken chains and visible dents at the time of receipt may be returned for a Gift Card or exchanged for another of the same or similar product (that is available) in value online within 14 days of receipt. Exchanges or returns for purchases of non-customised / personalised fine jewellery can only be carried out once per item. All returned jewellery must be unused, unworn, in its original packaging. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

Prior to ordering all jewellery, we highly encourage our customers to carry out their own measurements at home. In the event if you are unclear of your size, please reach out to us at hello@justinejewellery.com. 

To facilitate an exchange or return, please drop us an email at hello@justinejewellery.com. We will respond to your query within 3 business days. In your email, please include the following details:

• Order Reference Number
• Name of the item purchased
• Picture of the defect
• Reason for return / exchange

Upon receiving your item, a confirmation will be sent to you within 14 business days. Items that are returned prior to contacting us will not be processed. 

• All exchanges may take 6 - 8 weeks and is subject to availability. 
• In the event if the item is sold out / no longer available, the customer will be reimbursed via a Gift Card.

Customers will be responsible for all freight costs and associated taxes (where applicable) for the repair to be carried out.

Justine Jewellery reserves the right to assess all returns and is at the sole discretion of determining if returns are a result of a manufacturing defect or due to improper care. All decisions made are final. 

We want to ensure that your jewellery fits perfectly. Prior to placing an order, we highly recommend measuring your size at home to avoid the need for resizing or adjustments. If you're unsure about your size, feel free to reach out to us at hello@justinejewellery.com, and we’ll be happy to assist.

• Incorrect sizing of bracelets, necklaces, rings, and earrings is not covered under our warranty.
• Any exchanges, adjustments to lengths, or resizing requests will incur additional costs and must be arranged separately.
• We only offer size adjustments for solid gold jewellery (9K, 14K, and 18K) purchased from Justine Jewellery.
• The resizing process typically takes 4 - 6 weeks upon receipt of the item, though this may vary during peak festive periods (December - February).
• All shipping costs and any associated taxes will be borne by the customer.

In the event if you have ordered an incorrect size or would like to make adjustments to your solid gold piece, please reach out to us at hello@justinejewellery.com.

Justine Jewellery reserves the right to assess all returns and is at the sole discretion of determining if returns are a result of a manufacturing defect or due to improper care. All decisions made are final. Justine Jewellery reserves the right to reject any request that is suspicious or dubious in nature.