Shipping and Delivery

 All prices stated below are in Singapore Dollars.

Shipping and Delivery

How long does it take to dispatch my item? 

  • All orders are mailed out 1 - 3 working days upon confirmation of order. You will receive an email informing you that your order has been mailed out.
  • Please allow an additional 1 - 2 working days for processing of orders and verification.

Can I ship my items to my office instead of my home?

While we highly recommended opting for a home address as there is a higher probability of parcels going missing sent to a commercial address, this is at the sole discretion of the customer. 

However, please note that Justine Jewellery will not be liable for any missing items that result from deliveries to commercial addresses. 

How much does shipping cost?

For local orders (Within Singapore)

  • For orders below $60
    • $1 per shipment for Normal Mail via Singpost (up to 5 working days)
    • Weight limit per parcel for Normal Mail is 2kg
  • For orders above $60, complimentary Normal Mail shipping 
    • Normal Mail via Singpost (up to 5 working days)
    • Weight limit per parcel for Normal Mail is 2kg
  •  Registered Mail at $2.50 per shipment are dispatched via Singpost (Smartpac). This is recommended as tracking numbers will be provided once the item has been shipped. Weight limited per parcel for Smartpac is 2kg.

For International Mail (Malaysia & Brunei)

  • Flat rate of $5 per shipment (up to 10 working days)
  • Parcels are delivered by Singpost Registered Mail and tracking numbers will be provided.
  • For orders above $100, complimentary Registered Mail.

For International Mail (Rest of the World)

  • Flat rate of $12 per shipment, up to 2kg (refer to estimated delivery time below, excluding Malaysia and Brunei)
  • Parcels are delivered by Singpost Registered Mail and tracking numbers will be provided.
  • For orders above $200, complimentary Registered Mail.

Country Of Destination (Major Cities/ Office of Mail Exchange)

Estimated Delivery Time**
For Major Cities
(Working Days)

Ordinary Mail - Air
Ordinary Mail - Surface
Australia (Sydney, Melbourne, Perth) 4 - 6 5 - 7 weeks
Brunei Darussalam (Bandar Seri Begawan) 4 - 6 N.A.
Canada (Vancouver) 6 - 9 6 - 8 weeks
China, People's Republic of (Beijing, Guangzhou, Shanghai) 6 - 8 5 - 7 weeks
France (Paris) 5 - 7 8 - 15 weeks
Germany (Frankfurt) 5 - 7 5 - 8 weeks
Hong Kong (Hong Kong) 3 - 5 3 - 4 weeks
India (Chennai, Mumbai, Kokata) 5 - 8 4 - 6 weeks
Indonesia (Jakarta, Batam) 5 - 8 4 - 6 weeks
Italy (Rome) 7 - 9 8 - 15 weeks
Japan (Tokyo, Osaka) 3 - 5 3 - 5 weeks

Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)

4 - 6 N.A.

Netherlands (Amsterdam)

4 - 6 5 - 8 weeks
New Zealand (Auckland) 4 - 6 5 - 8 weeks
Philippines (Manila) 6 - 8 3 - 5 weeks
South Africa (Johannesburg) 5 - 7 7 - 15 weeks
Sweden (Stockholm) 4 - 6 8 - 15 weeks
Switzerland (Zurich) 4 - 6 6 - 10 weeks
Taiwan (Taipei) 4 - 6 3 - 7 weeks
Thailand (Bangkok) 4 - 6 3 - 4 weeks
United Arab Emirates (Dubai) 5 - 8 6 - 14 weeks
United Kingdom (London) 4 - 6 6 - 10 weeks
United States of America (San Francisco, New York, Honolulu) 6 - 8 6 - 10 weeks
Vietnam (Ho Chi Minh) 5 - 8 5 - 8 weeks
Other Destinations in Asia and Territories in the Pacific 5 - 10 6 - 10 weeks
Other Destinations in the Middle East, Africa, Europe and America 6 - 12 9 - 17 weeks

     Please note that,

    • Delivery times are only estimates. In light of the COVID-19 situation, actual delivery periods may vary. 
    • Any delay at the destination countries is beyond the control of Justine Jewellery.
    • Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.
    • Packets, envelopes with enclosures, documents, parcel etc are subjected to customs inspection and clearance.
    • For festive postings to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time.